FAQ

You can place an order on our website by registering or checking out as a guest.

The currency will be preset based on your location and displayed at checkout. To ensure you're viewing the correct currency, you can change your delivery destination in the top right corner of the website.

We accept Visa, Mastercard, American Express, JCB and Paypal. Some cards may require authorization from the issuing bank. Other payment methods may be added from time to time.

We ship globally to all countries and regions.

We currently offer free shipping via DHL, FedEx and UPS. Once your item is ready to ship, you'll receive an email containing tracking details. All our shoes are handmade to order, with a production time of approximately 3-7 working days. We are dedicated to ensuring your order is crafted with care and dispatched promptly.

Average delivery time for international transportation to other countries is approximately 6-12 days. Please note deliveries to rural areas may take longer.

 During sale periods or busy times, shipping may require an additional 2-3 business days.

We provide free shipping to all countries and regions globally. Please note shipping services may vary based on your delivery destination.

We ship to most countries/regions on a DDP (Delivered Duty Paid) basis, meaning all relevant import duties and taxes are included in the product pricing. The following countries/regions do not ship on a DDP basis, so duties and taxes may need to be paid on checkout or delivery; Albania, Armenia, Aruba, Bahamas, Bermuda, Brazil, British Virgin Islands, Cayman Islands, Egypt, Georgia, Guam, Guernsey, Iceland, Isle of Man, Jordan, Kazakhstan, Laos, Lebanon, Macau, Morocco, Serbia, Uzbekistan and Virgin Islands (U.S.).

 Please note, if you are located within the US, applicable local sales tax will be added at checkout.

 If you think there may be an issue, please contact us.

If you cancel your order before it is processed, we will refund you via your original payment method. If paying by credit card, charges are typically made once your order is approved and ready to ship. Please note your bank or card issuer may temporarily hold the funds, meaning you cannot access them immediately. If you cancel before your order is processed, we will simply cancel the transaction with no refund processing required.

After placing your order, you'll receive a confirmation email. This does not mean your order has been accepted. Note that orders are subject to payment approval. Once your payment details are approved by our team, your order will be processed.

Unfortunately, once an order is confirmed we cannot cancel your order, please contact our customer service team for further assistance.

 If you no longer want your order, we recommend waiting for it to arrive and using our free returns service. Once your return is received and processed, you will receive a refund in line with our returns policy.

Currently, we do not offer a pre-order service on arnoconti.com. To secure your purchase, we recommend placing your order as soon as possible. You will retain regular email updates on the order process.

Unfortunately, we cannot accept special requests on orders at this time.

Please note that order shipment and delivery is subject to payment verification and product availability.

 If we are unable to fulfill your order in the correct style, color and size, your order will be cancelled and you will receive a full refund. 

In the very few instances where we are unable to fulfill your order, it will be cancelled and you will receive a full refund. We will always reach out to you directly to provide more information about your cancelled order. You should expect to receive your refund within 7 business days, subject to your bank's billing cycle.