Shipping Insurance & Customs Duty Insurance Terms of Service

 

 

1. Introduction

These terms outline the coverage, limitations, and conditions of our Shipping Insurance and Customs Duty Insurance services. By purchasing these insurance options, you acknowledge and agree to these terms.

 

2. Shipping Insurance Coverage

Our Shipping Insurance provides coverage for loss or damage to your order during transit.

 

Coverage Scope:

Full reimbursement or replacement for lost or damaged goods.

Applies only to shipments confirmed by the carrier as lost or damaged.

Excludes delays, minor package dents, or damages to packaging without affecting product functionality.

 

Claims Process:

Claims must be submitted within 90 days from the expected delivery date.

A valid proof of damage (photos, unboxing video) or non-delivery confirmation is required.

Approved claims will be resolved via refund or replacement at our discretion.

 

3. Customs Duty Insurance Coverage

Customs Duty Insurance covers additional import duties or taxes imposed by customs authorities.

 

Coverage Scope:

Reimbursement for eligible customs duties and import taxes.

Only applicable if the recipient is charged upon delivery.

Excludes fines, penalties, or additional storage fees due to customs delays.

 

Claims Process:

The claim must be filed within 90 days of payment.

Official proof of customs charges (invoice/receipt) is required.

Approved claims will be refunded via store credit or direct reimbursement.

 

4. Exclusions

The following are not covered under either insurance:

Incorrect shipping addresses provided by the customer.

Unclaimed or refused packages.

Orders confiscated due to prohibited or restricted items.

Shipping delays caused by customs clearance or force majeure events.

 

5. Modifications & Termination

We reserve the right to update, modify, or terminate these services at any time. Changes will take effect immediately upon posting.

For any questions or to file a claim, please contact Support@arnoconti.com.

By purchasing Shipping Insurance or Customs Duty Insurance, you agree to these terms.